Services
For over 40 years, Al Shirawi Enterprises LLC has been supporting customers across the UAE with reliable and professional after-sales services. Our strength lies in deep technical knowledge, strong local know-how, and extensive industry experience, making our customer support highly regarded and trusted.
- All
- Commercial Vehicles
- Machinery Equipment
- Air Compressors
- Industrial & Marine Engines
- Industrial Equipment
| Commercial Vehicles | Machinery Equipment | Industrial Equipment | Industrial & Marine Engines | Air Compressors | |
|---|---|---|---|---|---|
| Brands | Scania, Electra, Heil Trailers | CASE CE, Manitou, CASE IH, TANA | STILL, HUBTEX, Weland, Eureka | Scania Engines | BOGE |
| Service Network and Workshop Locations in the UAE | ✓ | ✓ | ✓ | ✓ | ✓ |
| Maintenance Agreements and Service Contracts Available | ✓ | ✓ | ✓ | ✓ | ✓ |
| Breakdown and Emergency Assistance | ✓ | ✓ | ✓ | ✓ | ✓ |
| Digital After-Sales and Smart Maintenance | ✓ | ✓ | ✓ | ✓ | ✓ |
| Operator Training Support | ✓ | ✓ | ✓ | ✓ | ✓ |
| Genuine Spare Parts Available | ✓ | ✓ | ✓ | ✓ | ✓ |
Al Shirawi Enterprises offers a comprehensive approach to after sales service for commercial vehicles. We want to keep your fleets moving optimally with proactive repairs, emergency support, and skilled technicians for maximum uptime.
Maintenance Agreements
We like to offer our customers the best value to support their vehicles long after purchase. We do this through;
Annual Maintenance Contracts:
Yearly routine servicing outlines and compiled for predictable costs
Comprehensive Repair & Maintenance Contracts
Includes routine maintenance, consumable wear and tear components as well as repairs, give you even more peace of mind.
Extended Warranty Programmes:
Going further than brand warranty protection, by using genuine parts and trained technicians we ensure your product performs beyond standard.
Customised Fleet Maintenance Agreements
Our team of service experts evaluate your fleet’s usage and vehicle conditions to provide bespoke fleet terms. One agreement, total vehicle coverage.
On-site Technician/ Resident Engineer Models
For customers with larger fleets we can provide on-site technical support.
Bundled Service Packages
We also offer common-job packages giving clear price for the job, before the work begins.
Undercarriage Inspection & Structural Repairs Including:
We also offer common-job packages giving clear price for the job, before the work begins.
Breakdown and Emergency Assistance
When the worst happens Al Shirawi Enterprises are here to help. We get you back on the road as soon as possible. We do this through:
- 24/7 Breakdown Support
- Dedicated Breakdown Hotline (800-SCANIA | 800-722642)
- Rapid Dispatch Workflow: Nearest Branch/ Technician Allocation
- Mobile Repair Capability On-site: Tools, diagnostics, & common spares
- Recovery/ Towing Coordination, When Needed
Digital AfterSales and Smart Maintenance
To maximise our efficiency for our customers we have developed, and implemented, customer facing digital tools such as service portals and telematics enabled for customer visibility offering better clarity.
We have also digitised our workshops providing technicians with tablets for job clocking, digital checklists and status updates for smoother processes. Through OEM diagnostic suites and ECU software updates we are able to remotely diagnose and support our commercial vehicle customers, pinpointing faults.
Al Shirawi Enterprises pride themselves on being able to support their customers as quickly as possible. Through telematics & IoT we can offer predictive maintenance. By monitoring error codes, engine hours, temperatures and pressures we are able to make a data-driven intervention before the breakdown occurs.
Operator & Technical Training
Al Shirawi Enterprises provide technical and operator training to ensure you get the most from your commercial vehicle, including best practices for fuel efficiency, longevity of consumable parts, and higher safety levels. Get more from your commercial vehicle with Al Shirawi Enterprises.
Machinery Equipment Services
Al Shirawi Enterprises offers a comprehensive after-sales service approach for machinery equipment, ensuring your machines operate reliably in demanding environments. Through proactive maintenance, rapid technical support, and highly trained service engineers, we help maximise uptime and productivity across construction, agriculture, and material handling operations.
Maintenance Agreements
We aim to provide our customers with long-term value by supporting their machinery throughout its working life. Our service agreements are designed to reduce downtime, control operating costs, and maintain optimal equipment performance.
Annual Maintenance Contracts (AMC)
Routine servicing programmes structured on an annual basis to ensure machines are maintained at regular intervals while offering predictable operating costs.
Comprehensive Repair & Maintenance Contracts (R&M)
A complete service solution covering routine servicing, repairs, and wear-and-tear components. This ensures your machinery continues to perform efficiently with minimal disruption.
Extended Warranty Programmes
Extended protection beyond the manufacturer’s standard warranty. Using genuine parts and certified technicians, we help extend equipment life and safeguard your investment.
Customised Equipment Maintenance Agreements
Our service specialists assess your machine usage, operating conditions, and application requirements to create tailored maintenance plans designed around your operational needs.
On-site Technician / Resident Engineer Models
For large fleets or major project sites, we can deploy dedicated technicians or resident engineers to provide continuous on-site technical support and faster service response.
Bundled Service Packages
Predefined service packages and menu-priced maintenance jobs that provide clarity on service scope and cost before work begins.
Breakdown and Emergency Assistance
Unexpected breakdowns can disrupt operations and project timelines. Al Shirawi Enterprises provides responsive emergency support to get your machinery back to work as quickly as possible.
- 24/7 Breakdown Support
- Dedicated Breakdown Hotline (800-24702)
- Rapid Dispatch Workflow
Our service coordination team assigns the nearest available technician or branch to ensure quick response times. - Mobile On-Site Repair Capability
Field service vehicles equipped with specialised tools, diagnostics equipment, and commonly required spare parts enable many repairs to be completed directly at your site. - Recovery and Transport Coordination
If a machine requires workshop-level repairs, we coordinate transport and recovery services to minimise operational disruption.
Digital After-Sales & Smart Maintenance
To enhance service efficiency and equipment reliability, Al Shirawi Enterprises integrates digital technologies across our service operations.
- Customer Service Portals: Digital platforms providing customers with access to service information, maintenance history, and support requests.
- Telematics-Enabled Equipment Visibility: Telematics systems provide real-time insights into machine usage and performance, helping customers monitor their equipment more effectively.
- Digitised Workshops: Our service technicians use tablets for job tracking, digital inspection checklists, and real-time service status updates, ensuring streamlined workshop processes and improved service transparency.
- Advanced Diagnostic Capability: OEM diagnostic tools and software allow our engineers to quickly identify faults and perform precise troubleshooting to reduce repair time.
- Remote Diagnostics & ECU Software Updates: Advanced diagnostic systems enable remote fault analysis and software updates, helping resolve issues faster and optimise equipment performance.
- Predictive Maintenance through Telematics & IoT: By analysing operational data such as machine hours, system alerts, and performance indicators, we can identify potential issues early and intervene before failures occur.
- Data-Driven Service Personalisation: Our CRM and service analytics tools help tailor maintenance schedules and service recommendations based on individual machine usage patterns.
Operator & Technical Training
Al Shirawi Enterprises provides specialised training programmes for equipment operators and maintenance teams to help customers maximise machine performance and safety.
Our training covers:
- Safe and efficient equipment operation
- Best practices for equipment longevity and fuel efficiency
- Preventative maintenance techniques
- Operational optimisation for different applications
Training is delivered by certified service engineers and product specialists, ensuring operators and maintenance personnel have the knowledge required to get the best performance from their machinery.
Air Compressor Services
Al Shirawi Enterprises provides dedicated after-sales support for BOGE air compressors, ensuring reliable compressed air supply for industrial operations. Through preventative maintenance, rapid technical response, and digital monitoring solutions, we help customers maintain consistent performance and efficiency.
Maintenance Agreements
Our service programmes are designed to keep compressors operating efficiently while reducing unexpected downtime.
Annual Maintenance Contracts (AMC)
Routine servicing programmes designed to maintain compressor efficiency and reliability while providing predictable maintenance costs.
Comprehensive Repair & Maintenance Contracts (R&M)
A full-service solution covering scheduled maintenance, repairs, and replacement of wear components.
Extended Warranty Programmes
Extended warranty protection beyond the standard manufacturer coverage, supported by genuine parts and certified technicians.
Customised Maintenance Agreements
Service plans tailored to compressor usage, operating hours, and environmental conditions.
On-site Technician / Resident Engineer Models
For large industrial operations, dedicated technicians can be assigned on-site to ensure continuous compressor reliability.
Bundled Service Packages
Menu-priced service packages designed to simplify maintenance planning and provide transparent service costs.
Breakdown and Emergency Assistance
Compressed air systems are critical to many industrial operations. Our service teams respond quickly to minimise disruption.
- 24/7 Breakdown Support
- Dedicated Breakdown Hotline (056 413 7893)
- Rapid Dispatch Workflow
Service coordinators dispatch the nearest technician to provide fast response times. - Mobile On-Site Repair Capability
Field service vehicles equipped with specialised tools and spare parts enable many repairs to be completed directly on-site. - Recovery and Service Coordination
If workshop servicing is required, our team coordinates equipment transport and repair scheduling.
Digital After-Sales & Smart Maintenance
Al Shirawi Enterprises uses digital technologies to improve compressor performance and service efficiency.
- Digitised Workshops
Technicians utilise tablets for service documentation, inspections, and job tracking. - Digital Repair Manuals and Service Tracking
Comprehensive digital documentation ensures accurate and efficient maintenance procedures. - Remote Diagnostics & Software Support
Advanced diagnostic tools allow technicians to identify faults quickly and optimise compressor performance. - Predictive Maintenance through IoT Monitoring
Monitoring operational parameters allows early identification of performance issues and preventative intervention before system failures occur.
Industrial & Marine Engines Services
Al Shirawi Enterprises provides specialised after-sales support for industrial and marine engines, ensuring reliable engine performance across demanding industrial and marine environments. Our service solutions focus on preventative maintenance, rapid technical support, and advanced diagnostics to maximise engine uptime and operational efficiency.
Maintenance Agreements
Our service agreements are designed to maintain engine performance while helping customers manage maintenance costs effectively.
Annual Maintenance Contracts (AMC)
Scheduled servicing programmes designed to maintain optimal engine performance and reliability throughout the year.
Comprehensive Repair & Maintenance Contracts (R&M)
A complete maintenance solution covering routine servicing, repairs, and replacement of wear components to ensure consistent engine performance.
Extended Warranty Programmes
Extended protection beyond the manufacturer’s standard warranty, ensuring continued reliability through genuine parts and certified technicians.
Customised Engine Maintenance Agreements
Maintenance programmes tailored to operating hours, engine load conditions, and environmental factors to ensure optimal engine performance.
On-site Technician / Resident Engineer Models
For critical installations or large engine fleets, dedicated technicians can be deployed on-site to provide ongoing technical support.
Bundled Service Packages
Structured service packages offering predefined maintenance tasks with transparent pricing.
Breakdown and Emergency Assistance
When engine performance issues occur, rapid support is essential. Al Shirawi Enterprises offers responsive breakdown services to minimise downtime.
- 24/7 Breakdown Support
- Dedicated Breakdown Hotline (056 413 7893)
- Rapid Dispatch Workflow
Service coordination ensures the nearest technician is dispatched quickly to the customer site.
- Mobile On-Site Repair Capability
Field service teams equipped with specialised diagnostic tools and parts can perform many repairs directly at the site or vessel.
- Recovery and Technical Support Coordination
If advanced repairs are required, we coordinate workshop support and technical assistance to restore engine performance efficiently.
Digital After-Sales & Smart Maintenance
Digital technologies allow us to monitor engine performance and provide proactive maintenance solutions.
- Digital technologies allow us to monitor engine performance and provide proactive maintenance solutions.
- Telematics-Enabled Engine Monitoring: Engine performance data provides visibility into operational parameters and performance trends.
- Digitised Service Operations: Technicians use tablets and digital systems for job tracking, inspections, and service reporting.
- Digital Repair Manuals and Job Tracking: Comprehensive digital documentation ensures accurate maintenance and repair procedures.
- Remote Diagnostics & ECU Software Updates: Advanced diagnostic systems allow engineers to identify faults quickly and update engine control software when required.
- Predictive Maintenance through IoT Monitoring: Monitoring parameters such as engine hours, temperature, pressure, and system alerts allows early identification of potential issues.
- Data-Driven Preventative Interventions: Using operational data, our service team can recommend preventative actions before performance issues lead to downtime.
Industrial Equipment Services
Al Shirawi Enterprises provides comprehensive after-sales support for industrial equipment, ensuring reliability, efficiency, and minimal disruption to your operations. Through skilled service engineers, proactive maintenance programmes, and rapid technical assistance, we help keep your warehouse, logistics, and industrial equipment operating at peak performance.
Maintenance Agreements
We offer flexible service agreements designed to maximise equipment uptime while providing predictable operating costs.
Annual Maintenance Contracts (AMC)
Routine servicing programmes conducted on a yearly basis to ensure equipment is maintained according to manufacturer recommendations while providing predictable maintenance costs.
Comprehensive Repair & Maintenance Contracts (R&M)
A complete maintenance solution covering scheduled servicing, repairs, and wear-and-tear components to ensure your industrial equipment continues operating efficiently.
Extended Warranty Programmes
Extended warranty protection beyond the manufacturer’s standard coverage, ensuring continued equipment performance through genuine parts and certified technicians.
Customised Maintenance Agreements
Our service specialists evaluate your equipment usage, operational demands, and environment to develop tailored maintenance solutions suited to your facility.
On-site Technician & Resident Engineer Models
For large-scale warehouse operations or industrial sites, dedicated technicians can be deployed on-site to provide immediate service support and minimise downtime.
Bundled Service Packages
Predefined service packages and menu-priced maintenance jobs provide transparency on service scope and cost before work begins.
Breakdown and Emergency Assistance
Unexpected equipment downtime can significantly impact productivity. Al Shirawi Enterprises offers responsive breakdown assistance to ensure your operations continue running smoothly.
- 24/7 Breakdown Support: Dedicated Breakdown Hotline (050 453 8342)
- Rapid Dispatch Workflow: Our service team coordinates the nearest technician or service branch to respond quickly and efficiently.
- Mobile On-Site Repair Capability: Fully equipped field service vehicles allow many repairs and diagnostics to be completed directly at your facility.
- Recovery & Equipment Transport Coordination: If workshop-level repairs are required, our team coordinates transport to ensure minimal operational disruption.
Digital After-Sales & Smart Maintenance
Al Shirawi Enterprises integrates digital technologies to improve equipment reliability and enhance service efficiency.
- Customer Service Portals: Digital platforms allow customers to access service information, maintenance history, and support requests.
- Telematics-Enabled Equipment Visibility: Advanced monitoring systems provide insight into equipment performance and usage, enabling better operational management.
- Digitised Workshops: Technicians use tablets for job tracking, digital inspection checklists, and real-time service updates, improving transparency and service efficiency.
- OEM Diagnostic Tools & Software: Manufacturer-approved diagnostic solutions enable fast and accurate fault detection.
- Remote Diagnostics & Software Updates: Our technical teams can perform software updates and system diagnostics to optimise equipment performance and reduce downtime.
- Predictive Maintenance through Data Monitoring: Monitoring system alerts, operational hours, and performance indicators allows our service team to intervene early and prevent potential failures.
Operator & Technical Training
Al Shirawi Enterprises provides operator and technical training programmes designed to improve operational efficiency, safety, and equipment lifespan.
Training programmes include:
- Safe and efficient equipment operation
- Best practices for equipment handling and productivity
- Preventative maintenance techniques
- Operational safety and compliance
Training is delivered by certified service engineers and product specialists, ensuring operators and technical teams gain the knowledge needed to maximise equipment performance.
Why Choose Al Shirawi Enterprises
Our Service professional Maintenance services, supporting both commercial and specialized applications, including aviation-related requirements.
- Factory-trained technicians and professional service standards
- Single point of contact across multiple global brands
- UAE-focused service programs built for demanding conditions
- Advanced diagnostics and workshop capabilities
- OEM-compliant processes and genuine parts support
Our Locations & Service Network
Service & Support Across the UAE
- Dubai – Al Qouz
- Dubai – DIP
- Abu Dhabi
- Sharjah
- Ras Al Khaimah
Dubai Head Office & Showroom
Working Hours
- All Offices :-
- 8 am to 6 pm (Monday – Friday)
- Scania Workshop:
- 8 am to 10 pm (Monday – Saturday)
- All Other Service Centers:
- 8 am to 5 pm (Monday – Saturday)
Location
- Sheikh Zayed Road, AL Quoz, P.O. Box 7427 Dubai, United Arab Emirates
Phone Number
- 04-3718585
- 04-3389559 (Fax)
Dubai Investment Park-2
Working Hours
- All Offices :-
- 8 am to 6 pm (Monday – Friday)
- All Service Centers :-
- 8 am to 6 pm (Monday – Friday)
8 am to 5 pm (Saturday)
Location
- Dubai Investment Park-2
Phone Number
- 04-8858169
- 04-8858871(Fax)
Abu Dhabi
Working Hours
- All Offices :-
- 8 am to 6 pm (Monday – Friday)
- All Service Centers :-
- 8 am to 6 pm (Monday – Friday)
8 am to 5 pm (Saturday)
Location
- Plot # 35 Street # 9 - Musaffah - Musaffah Industrial - Abu Dhabi
Phone Number
- 04-5513613
- 02-5507863(Fax)
Sharjah
Working Hours
- All Service Centers :-
- 8 am to 6 pm (Monday – Friday)
8 am to 5 pm (Saturday)
Location
- Industrial Areas - Industrial Area Industrial Area 12 - Sharjah
Phone Number
- 04-5429881
- 06-5429882(Fax)
Ras Al Khaimah
Working Hours
- All Service Centers :-
- 8 am to 6 pm (Monday – Friday)
8 am to 5 pm (Saturday)
Location
- Ras Al Khaimah, United Arab Emirates
Phone Number
- 07-2239069
- 07-2239068(Fax)
Genuine Spare Parts
Al Shirawi Enterprises offers genuine spare parts for all the brands we represent. By having a local distribution centre as well as parts counters in key locations across the UAE we support our customers quicker. Resolving their equipment breakdown or repairs without delays sourcing parts.
Genuine spare parts also maximise equipment outputs through correct fit and high quality of the part, while maintaining equipment warranty.
Request an After Sales Service Quote
Need urgent support? Planning preventive maintenance?
Submit your equipment model and serial number, and our team will:
- Confirm service options and availability
- Provide accurate pricing
- Share response and resolution timelines
- Recommend preventive or bundled service solutions
Enquire today and minimise downtime tomorrow.
FAQ’s
What is the difference between ASE after-sales service and standard repairs in the UAE?
ASE after-sales service includes certified technicians, manufacturer-approved procedures, preventive maintenance, and warranty compliance, unlike generic repair options that may compromise performance and warranty coverage.
Does after-sales service reduce equipment downtime?
Yes. ASE after-sales services, including preventive maintenance and quick repairs, ensure equipment remains operational and minimise unexpected failures.
Can after-sales service maintain my equipment warranty?
Absolutely. ASE-certified service ensures compliance with manufacturer guidelines, protecting your warranty and investment.
Do you offer local on-site service in the UAE?
Yes. Our service teams are based in Dubai, Abu Dhabi, Sharjah, and the Northern Emirates, allowing rapid deployment to your facility or job site.
How do I schedule preventive maintenance for my equipment?
Simply provide your equipment details, and our team will design a customised maintenance plan aligned with your operational schedule.
Can you provide service packages for multiple machines or fleets?
Yes. We offer fleet maintenance programs, bundled service plans, and annual contracts for optimised uptime and operational efficiency.
How quickly can after-sales service be provided across the UAE?
Response times depend on location and service requirements. Local teams ensure prompt dispatch for most UAE industrial, construction, and logistics sites.
Why is professional after-sales service more cost-effective in the long term?
- Engine, Transmission, Axle, Hydraulic, and Drivetrain Repairs
- Brake, Suspension, Steering, Electrical, Diagnostics, and ECU programming
